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Carrie from J&J responded very quickly with all the information I needed. She took time to answer all my questions. What was extraordinary however was that she was very courteous on the phone at all times, and made me feel important and valued as a customer, even after a few extra requests and e-mails. In this day and age, that is unfortunately a rare thing.I will also pass along your company’s name to my colleagues at work. I always appreciate the people on the front lines when they make me feel like I am not a bother, but instead make me feel like a valued customer. A job very well done.